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All parcels posted within two/three days (unless there's a payment pending). FREE worldwide airmail post and all books are sent tracked/signed-for; therefore please watch out for the package and/or check with your local post office (just in case it's awaiting you there). Parcels usually arrive within three days in UK, a week in Europe and two weeks elsewhere. DVDs are in PAL (Europe) format and will play on most DVD players. If not, they will play on your PC. We have a no-returns policy. Many thanks for your custom and we hope you enjoy the magic of Paul Gordon. If so, please tell your friends in magic!