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All parcels posted within two days. Free worldwide airmail post and all books are sent tracked/signed-for; so please watch out for the package and/or check with your local post office (just in case it's awaiting you.) DVDs are in PAL (Europe) format and will play on most DVD players. If not, they will play on your PC. If you order a download, keep the email you receive because the links (to download) are on it. We have a no-returns policy. Many thanks for your custom and we hope you enjoy the magic of Paul Gordon. If so, please tell your friends. and please leave a review from whence you ordered the item(s); it'd be much appreciated.